Frequently Asked Questions
Everything you need to know about your creative journey with Art Supplies Australia.
What are your shipping rates across Australia?
We offer flat-rate standard shipping for $9.95 nationwide, with free delivery on all orders over $150. Express shipping options are also available at checkout for urgent projects.
How long will it take to receive my art supplies?
Orders are typically processed within 1-2 business days. Delivery times vary by location: 2-5 business days for metro areas and 5-10 business days for regional Western Australia, Northern Territory, and Queensland.
What is your return policy for damaged or incorrect items?
If your supplies arrive damaged or are incorrect, please contact us within 14 days of receipt. We provide full refunds or replacements for faulty goods, provided they are in their original packaging.
Do you offer professional or student discounts?
Yes, we support the local creative community. Registered students and professional artists may apply for a trade account via our website to access exclusive tiered pricing.
Are your products authentic and professional grade?
Absolutely. We source directly from authorized distributors for world-leading brands. Our catalog includes both student-grade materials and professional-grade pigments, canvases, and tools.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment options including Afterpay and ZipPay.