Returns & Exchanges

At Art Supplies Australia, we want you to be completely satisfied with your creative tools, which is why we offer a 30-day return policy on all unused and unopened items. If your product is faulty or arrives damaged, our team is committed to providing a swift replacement or full refund to ensure your artistic journey stays on track.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and a brief explanation of why you wish to return the item.

• 2.
  Prepare the Package

  Ensure the art supplies are in their original, unopened packaging and place them securely in a shipping box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or send the package to our Sydney warehouse facility using a tracked postal service.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects the returned goods, we will process your refund or store credit within 3-5 business days.